---
title: Troubleshooting Your Amazer
description: "Try these steps, in order, if your Amazer isn’t diffusing as expected. ## 1. Check the fragrance level Keep the bottle at least 20% full. Running the diffuser empty can damage the compressor pump. ## 2. Reset the diffuser 1.…"
url: "https://azairscent.com/support/amazer/troubleshooting-your-amazer/"
updated: "2026-09-15"
category: Amazer Series
---

# Troubleshooting Your Amazer

Try these steps, in order, if your Amazer isn’t diffusing as expected.

## 1. Check the fragrance level

Keep the bottle at least 20% full. Running the diffuser empty can damage the compressor pump.

## 2. Reset the diffuser

1. Find the pinhole labeled “RESET” on the diffuser.
2. Insert a paperclip or similar object and hold it until you hear a beep, about 3–5 seconds. The diffuser should start diffusing.

## 3. Clean the diffuser

1. Run isopropyl alcohol through the system at grade level 4 for at least 2–3 minutes. This cleans the lines and prevents compressor clogs.
2. Turn the grade level down to 1 before refilling the bottle with your new fragrance.
3. Clean once a month, and before switching fragrances.

**Important:** Don’t mix alcohol with fragrance, and don’t rinse the bottle with water.

## 4. Reinstall the app

1. Delete the app from your phone.
2. Download the latest version of our app, listed as Phoenicia Essence. See [How to Install the Mobile App](/support/misc/install-our-mobile-app/).
3. Log in with the default password **8888**, then watch the [Amazer Plus programming video](/support/amazer/how-to-program-the-amazer-plus-bluetooth/).

## Related articles

- [How to Program the Amazer Plus (Bluetooth)](/support/amazer/how-to-program-the-amazer-plus-bluetooth/)

**Need help?** Email [customerservice@azairscent.com](mailto:customerservice@azairscent.com).