Try these steps, in order, if your Amazer isn’t diffusing as expected.

1. Check the fragrance level #

Keep the bottle at least 20% full. Running the diffuser empty can damage the compressor pump.

2. Reset the diffuser #

1. Find the pinhole labeled “RESET” on the diffuser.
2. Insert a paperclip or similar object and hold it until you hear a beep, about 3–5 seconds. The diffuser should start diffusing.

3. Clean the diffuser #

1. Run isopropyl alcohol through the system at grade level 4 for at least 2–3 minutes. This cleans the lines and prevents compressor clogs.
2. Turn the grade level down to 1 before refilling the bottle with your new fragrance.
3. Clean once a month, and before switching fragrances.

Important: Don’t mix alcohol with fragrance, and don’t rinse the bottle with water.

4. Reinstall the app #

1. Delete the app from your phone.
2. Download the latest version of our app, listed as Phoenicia Essence. See How to Install the Mobile App.
3. Log in with the default password 8888, then watch the Amazer Plus programming video.

Related articles #

• How to Program the Amazer Plus (Bluetooth)

Need help? Email customerservice@azairscent.com.