---
title: Troubleshooting Your Dreamer
description: "Try these steps if your Dreamer isn’t diffusing or is leaking. ## If the diffuser isn’t diffusing 1. Unplug the diffuser, plug it back in, and turn it on. You should hear a beep. 2. Turn on Bluetooth on your…"
url: "https://azairscent.com/support/dreamer/troubleshooting-your-dreamer/"
updated: "2026-09-15"
category: Dreamer Series
---

# Troubleshooting Your Dreamer

Try these steps if your Dreamer isn’t diffusing or is leaking.

## If the diffuser isn’t diffusing

1. Unplug the diffuser, plug it back in, and turn it on. You should hear a beep.
2. Turn on Bluetooth on your phone, then open our app, listed as Phoenicia Essence.
3. Find your diffuser in the list of available Bluetooth devices and connect to it.
4. Log in with the default password **8888**.
5. Check the schedule and output settings, then tap Save.

## If it still isn’t working

- Check the fragrance level. Running at a high intensity uses fragrance faster.
- If the bottle is empty, turn off the diffuser to avoid damaging it, then follow [How to Refill the Dreamer](/support/dreamer/how-to-refill-the-dreamer/).

## If the diffuser is leaking

A leak usually means the bottle isn’t sealing because the O-ring is missing.

1. Pull out the unit’s head and turn it upside down. You should see a white O-ring inside.
2. If the O-ring is missing, it may have slipped off during a refill. Replace it with the spare O-ring shipped with your unit, packed with the extra screws.
3. Screw the bottle on until it’s fully closed, but don’t overtighten it.

## Related articles

- [How to Refill the Dreamer](/support/dreamer/how-to-refill-the-dreamer/)
- [How to Program Dreamer (Bluetooth-Compatible Version)](/support/dreamer/how-to-program-dreamer-bluetooth-compatible-version/)

**Need help?** Email [customerservice@azairscent.com](mailto:customerservice@azairscent.com).