---
title: Contact Customer Service
description: "Need help with your diffuser, refills, or service? Email customerservice@azairscent.com."
url: "https://azairscent.com/support/misc/contact-customer-service/"
updated: "2026-09-15"
category: General Help
---

# Contact Customer Service

Need help with your diffuser, refills, or service? Email our customer service team at **[customerservice@azairscent.com](mailto:customerservice@azairscent.com)**.

## What to include in your email

To help us resolve your request quickly, please include:

- Your name, property or company name, and address
- Your diffuser model (for example, Dreamer, Expert, Amazer, or Powershot)
- A short description of the issue
- Photos or a short video, if possible

## Common requests

- **Refill and fragrance questions** — timing, intensity, or changing your fragrance
- **Replacement parts** — such as power cords or O-rings. Only use the power cord provided with your diffuser.
- **Fragrance ingredient information or Safety Data Sheets (SDS)** — available on request
- **Autoship or In-Person Service questions** — including proposals and scope of service
- **Starting new service** — [fill out our Get Started form](https://azairscent.com/get-started/)

## Try your product's troubleshooting guide first

You may find a quick answer in the support section for your product:

- [Dreamer Series](https://azairscent.com/support/dreamer/)
- [Expert Series](https://azairscent.com/support/expert/)
- [Amazer Series](https://azairscent.com/support/amazer/)
- [Powershot](https://azairscent.com/support/powershot/)
- [OfficeMate Series](https://azairscent.com/support/officemate/)