---
title: "Service Options: Autoship and In-Person Service"
description: "Arizona Air-Scent offers Autoship and In-Person Service. Neither requires a contract."
url: "https://azairscent.com/support/misc/service-options-autoship-and-in-person-service/"
updated: "2026-09-15"
category: General Help
---

# Service Options: Autoship and In-Person Service

Arizona Air-Scent offers two ways to keep your property scented: **Autoship** and **In-Person Service**. Neither requires a contract.

## No contracts required

We don't require a contract or agreement. We send you a proposal, and you approve a scope of service for each property before we begin.

## Autoship

With Autoship, we ship your units and fragrance refills, and your staff installs and maintains them.

- **Planning:** We work with you or your community managers to identify the areas and sizes of the spaces you'd like to scent.
- **Units at no charge:** Scent units are provided free of charge. Pricing includes the unit and fragrance.
- **Refills:** Your first shipment includes everything you need. Fragrance refills ship every 28 days (13 times per year). Powershot refills ship every 56 days.
- **Easy installation:** Every shipment includes instructions with a QR code linking to short how-to videos in our support center.
- **No pauses:** Autoship can't be paused, so please have your staff replace refills as soon as they arrive.
- **Changes in management or ownership:** We ask that units be returned to us to avoid replacement fees.
- **Fragrance control:** All of our Autoship units are Bluetooth-enabled. We program them for you, and your staff can then adjust fragrance intensity and timing using our app.
- **Placement help:** Correct placement matters for both fragrance and unit performance. Our team can help your staff find the best locations, including over a FaceTime call.

### Which unit goes where

Our team recommends the right unit and strength for each space. Instructions are the same across each series.

- **Dreamer Series** — lobbies and clubhouses. Requires an electrical outlet.
- **Expert Series** — lobbies, gyms, models, conference rooms, and outside elevator landings. No electrical power required; mounts on the wall about 7 feet high. Larger spaces with high ceilings may need two units.
- **Powershot Metered Mist** — hallways, trash rooms, and outside elevator landings. Battery-operated.

## In-Person Service

With In-Person Service, our technician installs your units, performs all maintenance, and replaces your fragrance for you. Nothing is shipped, and your staff doesn't need to handle refills.

### Requirements

In-Person Service is available for locations that:

- Provide our technician access to the property from 8 a.m. to 5 p.m. during regular business hours
- Use a minimum of 10 diffusers

## Choosing your fragrance

We don't publish a fragrance list. Our team helps you choose the right fragrance during onboarding, and we can send fragrance reed samples so you can experience them first.

## Get started

[Fill out our Get Started form](https://azairscent.com/get-started/) or email **[customerservice@azairscent.com](mailto:customerservice@azairscent.com)**.