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Email customerservice@azairscent.com. Please include your property name, diffuser model, and a short description of the issue. Photos or a short video help us resolve it faster.

No. We send a proposal, and you approve a scope of service for each property before we begin. This applies to both Autoship and In-Person Service.

Our fragrance formulas are proprietary, so we don’t publish ingredient lists. You can request ingredient information or a Safety Data Sheet (SDS) at any time by emailing customerservice@azairscent.com.

We don’t publish a fragrance list. Our team helps you choose the right fragrance during onboarding, and we can send fragrance reed samples so you can experience them first. To get started, fill out our Get Started form or email customerservice@azairscent.com.

Yes. We encourage customers to recycle empty fragrance bottles and cardboard packaging.

It depends on the unit. Standalone units, such as the Amazer, sit upright on a flat, stable surface. Wall-mounted units, such as the Dreamer, Expert, and Powershot, must be mounted on the wall with the included hardware. See your product’s mounting guide in our support center.

For any unit, keep it out of reach of children and pets and away from air vents. In larger rooms, a central location spreads fragrance more evenly; smaller rooms need less output.

Our fragrances are proudly manufactured in the United States using the highest-quality raw materials, ethically sourced and never tested on animals. Our diffusers are manufactured in Guangdong Province, China, and meet the compliance standards laid out by United States law.

We recommend starting on the lowest setting and increasing the level until the desired fragrance output is achieved. Our diffusers are very efficient, and our fragrances are highly concentrated. See Understanding Intensity Grades and Cycles for how each grade works.

Email customerservice@azairscent.com to report the issue. Please include your diffuser model and a photo if possible.

No. Using the incorrect power cord can cause the diffuser to malfunction or ruin the internal components. To request a new power cord, email customerservice@azairscent.com.

This depends on the output setting you select on your diffuser. The stronger the output, the shorter the fragrance will last. Generally, 3 ounces of fragrance lasts 3 to 6 weeks.

Yes, our fragrances can be used around children and pets. Please follow all recommended safety guidelines.

We use high-quality essential oils in our fragrances. Pure synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (International Fragrance Association). We voluntarily surpass strict health and ecological restrictions and rigorously limit the number of VOCs in all of our fragrances.

Full formulas are proprietary. You can request ingredient information or a Safety Data Sheet (SDS) by emailing customerservice@azairscent.com.

No, never add water. Our diffusers use ultra-fine atomizing technology that creates a very fine mist that leaves no residue and does not need to be diluted using water or additional solvents beforehand.