Need help with your diffuser, refills, or service? Email our customer service team at customerservice@azairscent.com.

What to include in your email #

To help us resolve your request quickly, please include:

• Your name, property or company name, and address
• Your diffuser model (for example, Dreamer, Expert, Amazer, or Powershot)
• A short description of the issue
• Photos or a short video, if possible

Common requests #

• Refill and fragrance questions — timing, intensity, or changing your fragrance
• Replacement parts — such as power cords or O-rings. Only use the power cord provided with your diffuser.
• Fragrance ingredient information or Safety Data Sheets (SDS) — available on request
• Autoship or In-Person Service questions — including proposals and scope of service
• Starting new service — fill out our Get Started form

Try your product’s troubleshooting guide first #

You may find a quick answer in the support section for your product:

• Dreamer Series
• Expert Series
• Amazer Series
• Powershot
• OfficeMate Series