Try these steps, in order, if your Expert isn’t diffusing as expected.

1. Check the batteries #

Replace the batteries if they’re more than 3–4 months old. Higher intensity levels drain batteries faster.

2. Check the fragrance level #

Keep the bottle at least 20% full. Running the diffuser empty can damage the compressor pump.

3. Reset the diffuser #

1. Find the pinhole labeled “RESET” on the diffuser.
2. Insert a paperclip or similar object and hold it until you hear a beep, about 3–5 seconds. The diffuser should start diffusing.

4. Clean the diffuser #

Run isopropyl alcohol through the system for at least 2–3 minutes. Clean once a month, and before switching fragrances. See How to Program the Expert for step-by-step instructions.

5. Update the app #

• Make sure you have the latest version of our app, listed as Phoenicia Essence. See How to Install the Mobile App.
• Log in with the default password 8888.

Related articles #

• Important Product Information

Need help? Email customerservice@azairscent.com.