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Can't find what you need? Email customerservice@azairscent.com.

Amazer Series

  • How to Program the Amazer Plus (Bluetooth)
  • Amazer Series Product Manual
  • Troubleshooting Your Amazer
  • Amazer Push Setup (Non-Bluetooth Version)

Dreamer Series

  • Important Product Information
  • Troubleshooting Your Dreamer
  • How to Refill the Dreamer
  • How to Mount the Dreamer
  • Dreamer Series Product Manual
  • How to Program Dreamer (Bluetooth-Compatible Version)
  • How to Program Mini Dreamer (Non-Bluetooth Version)

Expert Series

  • Important Product Information
  • Troubleshooting Your Expert
  • How to Mount the Expert
  • How to Program the Expert
  • Expert Series Product Manual

Fantom Series

  • How to Mount the Fantom
  • How to Program the Fantom

General Help

  • Understanding Intensity Grades and Cycles
  • Fragrance Ingredients and Safety Data Sheets (SDS)
  • Contact Customer Service
  • Service Options: Autoship and In-Person Service
  • How to Install the Mobile App

Odyssey Series

  • How to Mount the Odyssey

OfficeMate Series

  • OfficeMate Series Product Manual
  • How to Program the OfficeMate

Powershot

  • Important Product Information
  • How to Mount the Powershot
  • How to Program the Powershot
  • Home
  • Customer Service
  • General Help
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Service Options: Autoship and In-Person Service

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Arizona Air-Scent offers two ways to keep your property scented: Autoship and In-Person Service. Neither requires a contract.

No contracts required #

We don’t require a contract or agreement. We send you a proposal, and you approve a scope of service for each property before we begin.

Autoship #

With Autoship, we ship your units and fragrance refills, and your staff installs and maintains them.

  • Planning: We work with you or your community managers to identify the areas and sizes of the spaces you’d like to scent.
  • Units at no charge: Scent units are provided free of charge. Pricing includes the unit and fragrance.
  • Refills: Your first shipment includes everything you need. Fragrance refills ship every 28 days (13 times per year). Powershot refills ship every 56 days.
  • Easy installation: Every shipment includes instructions with a QR code linking to short how-to videos in our support center.
  • No pauses: Autoship can’t be paused, so please have your staff replace refills as soon as they arrive.
  • Changes in management or ownership: We ask that units be returned to us to avoid replacement fees.
  • Fragrance control: All of our Autoship units are Bluetooth-enabled. We program them for you, and your staff can then adjust fragrance intensity and timing using our app.
  • Placement help: Correct placement matters for both fragrance and unit performance. Our team can help your staff find the best locations, including over a FaceTime call.

Which unit goes where #

Our team recommends the right unit and strength for each space. Instructions are the same across each series.

  • Dreamer Series — lobbies and clubhouses. Requires an electrical outlet.
  • Expert Series — lobbies, gyms, models, conference rooms, and outside elevator landings. No electrical power required; mounts on the wall about 7 feet high. Larger spaces with high ceilings may need two units.
  • Powershot Metered Mist — hallways, trash rooms, and outside elevator landings. Battery-operated.

In-Person Service #

With In-Person Service, our technician installs your units, performs all maintenance, and replaces your fragrance for you. Nothing is shipped, and your staff doesn’t need to handle refills.

Requirements #

In-Person Service is available for locations that:

  • Provide our technician access to the property from 8 a.m. to 5 p.m. during regular business hours
  • Use a minimum of 10 diffusers

Choosing your fragrance #

We don’t publish a fragrance list. Our team helps you choose the right fragrance during onboarding, and we can send fragrance reed samples so you can experience them first.

Get started #

Fill out our Get Started form or email customerservice@azairscent.com.

Updated on September 15, 2026
Contact Customer ServiceHow to Install the Mobile App
Table of Contents
  • No contracts required
  • Autoship
    • Which unit goes where
  • In-Person Service
    • Requirements
  • Choosing your fragrance
  • Get started
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