Troubleshooting your Dreamer

Here are the troubleshooting steps for your device:

If Your Device Turns On, Follow These Simple Steps: #

Unplug and Re-plug:

• Unplug the device.
• Replug it and turn on your diffuser. You should hear a beep.

Enable Bluetooth:

• Make sure Bluetooth is enabled on your device.
• Open the Phoenicia Essence app.

Find Your Diffuser:

• Locate your diffuser on the list of available Bluetooth devices.

Log In:

• Enter the password (default password is 8888) and press login.

Adjust Settings:

• Adjust the schedule and output as desired.
• Hit Save.

If the Problem Persists: #

Check Fragrance Level:

• Ensure you are not out of fragrance. Running your diffuser at a high-intensity level will deplete the fragrance more quickly.
• If you are out of fragrance, turn off your diffuser to avoid damaging the device.
• Replace your fragrance using the instructions provided here.