Troubleshooting Your Expert/Exo

Here are some troubleshooting steps you can take:

Check Your Batteries: #

• When was the last time the batteries were changed? Higher frequency levels will drain the batteries faster.

Maintain Fragrance Level: #

• Ensure your diffusers do not run empty to avoid damaging the compressor pump.
• We recommend maintaining at least a 20% level of fragrance.

Reset Your Device(s): #

• Locate the pinhole on the diffuser labeled “RESET.”
• Insert a paperclip or similar object into the RESET pinhole and wait for a beep (approximately 3-5 seconds). The diffuser should trigger and start diffusing.

Clean Your Diffuser: #

• Flush your diffuser by diffusing isopropyl alcohol through the system for at least 2-3 minutes before using a different fragrance or to keep your device in working order.
• Cleaning once a month is sufficient.

Verify That You Have the Most Recent App: #

• Download the Phoenicia Essence App from the Apple Store or Google Play.
• The default password for the app is 8888 – Please watch this video to get started.